Frequently Asked Questions
Start with buying and onboarding questions, then explore common platform workflows. For account-specific instructions, use the signed-in User Guide or contact support.
Buying and onboarding
Understand scope, responsibilities and the next step before you enquire.
How do we arrange a demo or get access?
Request a demo with your organisation and priorities. The asitplan team reviews the enquiry and passes relevant details to our distributor for the appropriate partner or direct route. Scope, pricing and onboarding are discussed before access is arranged.
Can we work with our existing IT provider?
Tell us who you already work with when you enquire. Our distributor can coordinate the next step. The website does not automatically assign a provider or change your existing arrangements.
What should we prepare for onboarding?
Identify the organisations and sites in scope, the people who own decisions, your available asset information and the frameworks you want to assess. Discuss any integrations or Windows-agent requirements before enabling them.
Is the health check a full audit?
The free health check is a short questionnaire with an indicative score based on your answers. A full assessment requires a defined scope, supporting evidence and professional review. The health check does not certify compliance or establish that systems are secure.
Does asitplan certify compliance?
asitplan helps organise assessments, evidence and improvement plans. Framework coverage, a RAG status or a generated report is not certification, legal advice or an endorsement by the framework owner.