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Frequently Asked Questions
Find answers to common questions about using the asitplan platform.
🗂️
Data & Customer Management
How does the live DfE search work when adding a customer?
🛡️
Cyber Essentials & Automated Telemetry
What does the 'Auto-Fill from M365 & Agent Telemetry' button do?
Why are my Servers or Firewalls showing 'No servers found'?
How does the platform verify my M365 security without compromising credentials?
🔑
Getting Started & Account Management
How do I sign up for asitplan?
I forgot my password. What should I do?
What are the different user roles (Owner, Editor, Viewer)?
📝
The Audit Process
How do I start an audit?
Do I have to finish an entire audit section in one go?
What is the 'Technical' vs. 'Non-Technical' view for questions?
💻
Managing Your Device Inventory
How does asitplan get my school's device information?
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Compliance & Diagnostics
How do I test my school's web filtering?
Why are some sites marked as 'Vulnerable' for students but 'Expected' for staff?
How does the NCSC Cyber Awareness Training work?
🏢
Multi-Tenant & Managed Service Providers (MSPs)
Can I manage multiple schools or businesses from one account?
How do I switch between different customers?
Are my clients' data secure from other MSPs or tenants?
✅
Task Management
How do I manage tasks and audit badges?
📊
Strategy Reports
How do I create my IT Strategy Report?
Can I print or share the report?
🛡️
Platform & Security
Is the asitplan Agent safe?
What technology does asitplan use?
❓
Troubleshooting & Support
Why can't I edit an audit or add a device?
I'm having trouble with the platform. Who can I contact?
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